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P2 Consulting was started by a group of award winning consultants who recognised the opportunity to build a global consultancy firm that had clients’ needs at its heart. We understand the challenges clients face – the pace of globalisation, technology change and increasing regulation – and the pressure they are under to respond to these changes rapidly and efficiently.

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We work on some of the largest transformation programmes in the corporate world and the public sector. Partnering closely with our clients, we help them deliver successful business change. Our reputation as a consultancy is built on excellence in portfolio and programme management, business architecture and design, testing and quality assurance and implementation.

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Case Studies

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Agile & DevOps – are they always the right approach for banks?

Darren Stocks, Managing Consultant and Head of Testing & Quality Assurance, P2 Consulting

27.06.18

So for any organisation who is planning to implement DevOps what are the key considerations that need to be considered? Our view at P2 Consulting is that the first step to successfully implement DevOps is to understand the true definition of DevOps and the cultural change to break the silo effect between development and IT operations, which is fundamental to the success of DevOps. Leadership mind sets also need to embrace DevOps to ensure successful changes with your strategy and changing processes. The implementation of tools to support your DevOps strategy is also a key consideration to support your agility and speed to market, and finally to focus on continuous integration and improvements, building on collaboration and communication to increase your speed to market and customer value.

The financial industry has been caught up in a maelstrom of digital advancements in the last few years, and these days you can’t talk about project management or software development without mentioning “digital delivery. “The problem is, that in financial services in particular, everyone seems to have a “one size fits all “approach to digital delivery, which invariably involves agile and DevOps in one form or another. You can understand the logic. Agile development methodologies are proven to be a more efficient, productive way of working than traditional methodologies like waterfall. Plus the continuous delivery element of DevOps is really compelling for financial institutions, particularly in helping to reduce risk.

However, the fact remains that agile and DevOps are just not suited to every project and there are certain circumstances where organisations need to steer well clear. For example, if an organisation is going through a big infrastructure change and hasn’t used agile or DevOps in the past, now is not the best time to start. Trying to integrate a project like this into an agile timebox or continuous delivery pipeline will cause far more headaches than it is trying to solve.

Another “just say no” scenario is trying to implement agile and DevOps in a culture that is notoriously change resistant. People are often real detractors to change and one of the biggest obstacles to successful delivery. The culture needs to be addressed before you can think about agile or DevOps.

So how do financial institutions approach agile and DevOps and how can they ensure that this approach is suited to their digital delivery project? Here are a few pointers:

  • The right fit: it is important to ensure that only the right projects adopt an agile and DevOps approach. Implementing these methodologies in an unsuitable situation will do more harm than good. Take a step back and use the right tools to test run the suitability of your project – there are plenty out there.
  • Take your time: don’t be overly ambitious in adopting DevOps. It’s much easier for a start-up challenger bank to adopt agile and DevOps early on allowing them to mature into an organisation with a fully integrated agile and DevOps culture than for a 200-year-old financial institution weighed down with legacy systems to. They need to start with a small project and scale up.
  • Keeping everyone in the loop: project/ company-wide communication to ensure there is a consistent message of what agile and DevOps mean to your organisation really helps with successful adoption – let your people know what techniques you are going to champion, how this is going to be done and what you hope to achieve from it.

These tips are just a starting point. There is no silver bullet solution for implementing agile and DevOps in a financial services environment. But there are definitely some good practices you can follow. Doing a full assessment of your own digital delivery project and putting all the appropriate checks and balances in place, will help to ensure that you are not headed down the wrong path.