About Us

P2 Consulting was started by a group of award winning consultants who recognised the opportunity to build a global consultancy firm that had clients’ needs at its heart. We understand the challenges clients face – the pace of globalisation, technology change and increasing regulation – and the pressure they are under to respond to these changes rapidly and efficiently.

What We Do

We work on some of the largest transformation programmes in the corporate world and the public sector. Partnering closely with our clients, we help them deliver successful business change. Our reputation as a consultancy is built on excellence in portfolio and programme management, business architecture and design, testing and quality assurance and implementation.

Insights

Understanding the challenges that keep our clients awake at night is essential. In this section we demonstrate our expertise at solving your problems. We have deep insight into the business and technology issues facing all sectors.

Join Us

Are you looking to join a company where a challenge is welcomed, change is anticipated, and expertise is expected? Then have a look at our job listing and please get in touch.

Case Studies

We’ve worked with clients across a range of sectors and gained excellent results – but don’t just take our word for it. Have a browse through some of the work we’ve done.

Launch of a new Current Account for a Major UK Supermarket Chain
11.05.18
The Challenge

The introduction of a Personal Current Account is an integral service for a Supermarket to broaden its banking proposition. Our client was introducing this service in order to become a full service retail bank.

P2 Consulting set out to meet a range of strategic objectives, reaching high levels of customer satisfaction was a key element of the project, engaging with the challenge of stimulating conservative initial volumes of customer uptake. P2 Consulting recognised the requirement of building momentum over time and creating a reputation as a current account, offering excellent services and rewarding loyalty. This allowed the team to assist in providing customers with an exemplary online, telephone (including mobile) banking proposition and for the retailer to utilise its in-store presence to service basic transactional needs.

Additionally, the team was tasked with generating income to offset the costs of running operations and loyalty rewards, and making this expectation clear to its customers. The need to leverage the new industry standard account switching proposition was a significant component of the scope in relation to driving customer acquisition at the time of launch.

The challenge was to maintain governance and control, to manage the complexity of a new Credit Risk and Fraud Decision Analytics requirement and multi-channel implementation, while managing the significant media interest on the back of negative sentiment towards the retail banking sector.

The final key requirement was the need to commit to a launch date in order to take advantage of the second wave of the industry-wide Payments Council Account Switching Service.

The Solution

P2 Consulting was deployed in User Acceptance Test Management (UATM) working closely with the IT team to clearly define the testing and delivery of UAT Strategy and Approach documents.

A robust Test Management structure was established, which allowed resources to be re-assigned when necessary to address any shortfalls or delays.

Standardised testing collateral was produced ensuring best practice and a consistent approach across eight UAT workstreams. Training was provided by experienced test professionals to the permanent business resource, who in turn shared valuable business knowledge with the team.

In addition to the successful completion of the large testing scope (over 17,000 User Acceptance Tests completed), the team worked closely with the business to develop scenarios during the Live Proving stage of the Programme.

This involvement extended to supporting the Training teams so that the UAT experience could return to the business as product system and solution champions. This additional support allowed the business to be trained in key processes and procedures, leading to a very strong business ‘go-live’ position.

The scale of this implementation was broad: 5,213 Business Requirements achieved; 10,000 pages of processes and system designs written; 49 Systems to be integrated and updated; 170 new Customer FAQs published and 75 alert templates (Email and SMS) created; 975,000 man hours of development.

Client Benefits
  • Cost: UAT completed on time and within the allocated £5m budget.
  • Exposure: a hugely successful public launch with favourable reviews of the new account published across national media.
  • Engagement: significantly higher than anticipated customer applications.
  • Market success: mobile applications for PCA ranked highly in Google Play and Apple store downloads.
  • Stakeholder involvement: a high level of engagement was achieved throughout the Programme to cultivate product understanding across all business areas.
Find Out How We Can Help You
"Pioneer is a complex programme involving the building of new systems capability and integrating that with our legacy platform. We are also combining a traditional waterfall development approach with agile. P2 Consulting have put in place a highly effective programme management environment which means that the senior team always have full visibility and control. The P2 Consultants have proved themselves to be very reliable and effective throughout and have enabled us to make great progress”
Head of Merchandising Strategy
John Lewis

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