Our client, a leading provider of credit cards and loans, had a technology and change department which was experiencing challenges in providing management information (MI) to the CIO and his team to help them understand the health and performance of the organisation. This was primarily down to a lack of governance and was resulting in inconsistent and incomplete MI. The CIO would regularly not have the requisite information required for executive level meetings and have to chase the team for key MI.
MI reporting was very ad-hoc and inconsistent in quality. In some cases, there was a complete absence of MI provided to the CIO. For example, there were suppliers providing services to the business, but no knowledge on how they were performing, or how effective they were.