Being a global bank with over a hundred thousand employees in over 50 countries, our client’s human resources (HR) processes were fragmented and differed from country to country. This resulted in process and financial inefficiencies and it was almost impossible to create reports that effectively illustrated a global HR picture.
- To address this the bank developed a global HR programme to deliver a consistent approach, with the aim of driving efficiency, improving the service to users, standardising reporting and ultimately providing a global view. The programme impacted all HR systems and also involved other teams such as finance and IT.
- As multiple vendors and internal teams were involved in delivering testing across multiple test phases, there was a requirement
to ensure consistency in testing standards, practices and governance as well as ensuring that no gaps occurred in the hand-offs between suppliers.
- A consolidated project plan was required to coordinate multiple test phases running in parallel.