Business Transformation

Business Transformation

    The Business Challenge:

  • Our client, a FTSE 250 major retail group, had been contending with an increasingly competitive environment with new entrants, new market channels and more direct-to-customer purchases
  • Although sales had remained strong the business costs continued to escalate, impacting margins on all fronts.
  • A complete Business Transformation was imperative to radically reduce overhead costs while increasing service levels, corporate governance and process execution speed.
    How We Helped:

  • Our team was engaged to transform the performance of the business, reducing operating costs by 20%
  • The scope of work included:
    • building Finance, IT and HR ‘shared services’
    • transforming the sales and marketing division
    • rebuilding the logistics division’s core processes
    • building a new consumer business sales operation
    • improving service levels and relationships with principals, customers and suppliers.
    The Results

  • The Programme delivered initial savings of c.£24.5m, with a 35-40% reduction in ongoing annual operating costs
  • Headcount was reduced by 18%, whilst significantly improving service levels
  • Cash management and cash flow was dramatically improved
  • Business processes were strengthened, with clearer communication channels.

For more information, please contact us